Things you need to know
ARRIVE 10 MINUTES EARLY
That way you can enjoy the full experience without rushing. We'll need you to sign waivers and explain the rules. We cannot guarantee the full experience if you arrive late.
THIS IS A PRIVATE ACTIVITY
You and your team will be the only ones in the room. You have 60 minutes to escape!
PHONES AND OTHER VALUABLES
Store your phones and valuables in a private locker inside your room. No pictures/videos are allowed in the escape room.
WHAT HAPPENS IN THE ROOM, STAYS IN THE ROOM
We humbly beg you not to share the secrets of your escape!
What is an escape room?
An escape room is a kind of real life adventure game experience. You and your team must find clues, solve puzzles and finish tasks that are set to the theme of the room. If you complete the game in time, you exit the room as winners, and maybe even set a new record. If not, you exit the room having experienced a fun and immersive game, making memories and learning how to think outside the box! The goal is simple: use teamwork, speed and creative thinking to finish the puzzles within 60 minutes.
What is the pricing?
Prices are charged per participants based on the group size. A group of 2 participants is $49 each, 3 to 4 participants is $47 each, and 5 to 6 participants is $45 each. Children who participate in the game are considered participants and charged at the same rate. Toddlers and young children (not participating) can accompany their parents in the room at no charge.
Can I get a hint if we are struggling to solve a puzzle?
Definitely. Let our game master know when you need one!
Can I add an extra person to the booking after it is made?
Certainly. Just send us an email to let us know. The extra person can pay on the day of the booking.
Will I be locked in the room?
No, you will not be physically locked inside the room. However, the door will be closed so that you can experience the full effects of the room. You can exit the room at any time.
Is there a minimum age for participants?
Not really, however some puzzles require solving math and riddles. We recommend participants be ages 12 years old and above.
Can I make a booking over the phone?
For non-website bookings, we do require a $100 deposit. This deposit is refundable when you arrive but not refunded for no-shows or cancellation. You can pay separately or as a group when you arrive.
Can I cancel or reschedule my booking?
All bookings are final and we do not provide any refunds. If you cannot make your scheduled booking, you have until 48 hours before your allotted booking session to change it via the link from your confirmation email. If you contact us within 48 hours of your booking, we will not be able to reschedule you. If the group is a no-show, the session is considered completed and cannot be rescheduled.
I have more questions, who can I contact?
Our phone is not attended outside of booked session times. Please send an email to info@escaperoomtownsville.com.au to ask questions or leave feedbacks.
ARRIVE 10 MINUTES EARLY
That way you can enjoy the full experience without rushing. We'll need you to sign waivers and explain the rules. We cannot guarantee the full experience if you arrive late.
THIS IS A PRIVATE ACTIVITY
You and your team will be the only ones in the room. You have 60 minutes to escape!
PHONES AND OTHER VALUABLES
Store your phones and valuables in a private locker inside your room. No pictures/videos are allowed in the escape room.
WHAT HAPPENS IN THE ROOM, STAYS IN THE ROOM
We humbly beg you not to share the secrets of your escape!
What is an escape room?
An escape room is a kind of real life adventure game experience. You and your team must find clues, solve puzzles and finish tasks that are set to the theme of the room. If you complete the game in time, you exit the room as winners, and maybe even set a new record. If not, you exit the room having experienced a fun and immersive game, making memories and learning how to think outside the box! The goal is simple: use teamwork, speed and creative thinking to finish the puzzles within 60 minutes.
What is the pricing?
Prices are charged per participants based on the group size. A group of 2 participants is $49 each, 3 to 4 participants is $47 each, and 5 to 6 participants is $45 each. Children who participate in the game are considered participants and charged at the same rate. Toddlers and young children (not participating) can accompany their parents in the room at no charge.
Can I get a hint if we are struggling to solve a puzzle?
Definitely. Let our game master know when you need one!
Can I add an extra person to the booking after it is made?
Certainly. Just send us an email to let us know. The extra person can pay on the day of the booking.
Will I be locked in the room?
No, you will not be physically locked inside the room. However, the door will be closed so that you can experience the full effects of the room. You can exit the room at any time.
Is there a minimum age for participants?
Not really, however some puzzles require solving math and riddles. We recommend participants be ages 12 years old and above.
Can I make a booking over the phone?
For non-website bookings, we do require a $100 deposit. This deposit is refundable when you arrive but not refunded for no-shows or cancellation. You can pay separately or as a group when you arrive.
Can I cancel or reschedule my booking?
All bookings are final and we do not provide any refunds. If you cannot make your scheduled booking, you have until 48 hours before your allotted booking session to change it via the link from your confirmation email. If you contact us within 48 hours of your booking, we will not be able to reschedule you. If the group is a no-show, the session is considered completed and cannot be rescheduled.
I have more questions, who can I contact?
Our phone is not attended outside of booked session times. Please send an email to info@escaperoomtownsville.com.au to ask questions or leave feedbacks.